Frequently Asked Questions

Q: Is FraudArmor Plus the Same as Insurance?

No, FraudArmor Plus is not an insurance product. FraudArmor Plus provides services to assist you in recovering from identity fraud, including making claims to financial institutions and other entities for reimbursement of funds lost due to fraud.

Q: How does FraudArmor Plus protect me from the effects of fraud?

FraudArmor Plus will provide a Resolution Specialist to assist you with the effects of fraudulent transactions that might impact your account balance due to any type of identity fraud. FraudArmor Plus also provides proactive daily Internet Monitoring service for no additional charge. The Internet Monitoring Service must be activated online, at which point you may provide up to 13 personal credentials you wish to be monitored. You are required to activate the service online and to provide up to 13 of your personal credentials to monitor. If we find suspicious activity relating to your provided credentials on Black Market sites on the Internet, we will alert you and you can determine if the information is indeed fraud. If so, your personal Resolution Specialist will assess the problem and act quickly. Your disputes will be filed within 24 hours of completion of required documentation.

In addition, if you need to close your current checking account, FraudArmor Plus will supply you with replacement checks for your new checking account free of charge. All checks in your order will reflect the FraudArmor Plus logo signifying your eligibility and a warning to thieves.

Q: Who owns FraudArmor Plus?

FraudArmor Plus is fully owned by Harland Clarke Corp., a leading manufacturer of printed check products. Harland Clarke utilizes one-or more service providers to provide the services under FraudArmor Plus, as further described in the Terms and Conditions.

If check fraud occurs on one or more of the checks for which I purchased FraudArmor Plus, what do I do?

Step 1: Contact your financial institution. Your financial institution has formal processes to address check fraud.

Step 2: Call 866-728-5735 24 hours a day, 7 days a week to speak with a FraudArmor Plus representative. A Resolution Specialist will be assigned to you and will be available Monday through Friday, 8:00 am to 8:00 pm Eastern Time.

Step 3: Your Resolution Specialist will provide and help you complete the paperwork needed to begin your fraud remediation. For all other inquiries and billing questions, or to discontinue service, please call the phone number found on your check reorder form located in the check box. Please note: FraudArmor Plus is billed as a one-time fee with your order of checks.

Q: What is Fully Managed Recovery and Who is Eligible?

Fully managed means that in addition to advising customers on the best procedures to help prevent fraud or to respond to a fraud event, a Resolution Specialist can also act on behalf of customers by obtaining an executed limited power of attorney form.

If you suspect you are the victim of identity fraud, you will be assigned to a professional Resolution Specialist. Your Resolution Specialist will:

  • Securely deliver, via overnight mail or electronically, the required documentation to begin the Fully Managed Recovery process.
  • Work under the authority of your Limited Power of Attorney to deal directly with the Financial Institution and/or 3 credit bureaus.
  • Perform research and fraud remediation on your behalf, as needed, until the fraud has been resolved.
  • Provide 12 months of regular follow-up and one-bureau credit monitoring once the recovery case is completed/closed.

To learn more about the FraudArmor Plus Recovery Services, visit the Service Description page.